****en need my money or simcard back from Rain and RAM courier services

I need my parcel, I ordered simcard frol Rain no delivery even now, they firstly **** ajd said I changed an address also I took leave to wait for the parcel no one came by my hoise or even call me. We made arrangments for fridat no oke showed up, we made arrangments for today which is Tuesday no delivery. I have been calong non stop they said they own the way then again now they keep making noted on my account. I paid 500 to use data for this month like how the **** is that im going to lose that money because I cant receive the simcard. Even rain oromised to get back to me no one called. I need ky simcard or I meed to be compensated my money back ficl yohr services