IK
Irene K

1 reviews | Active since May 2021

26 May 2021, 12:43

Empty Promises from Ram Couriers about delivery

Two and a half weeks ago all my money in my Standard Bank account were ******. Standard Bank assured me that I will have my cards within 3 to 5 business days. After struggling with Standard Bank they eventually said they have sent the cards and that RAM couriers will deliver them. This was on Monday. Today it has been 16 business days without my cards, and I am unable to get into my accounts, buy anything, deposit money and DO NOTHING AT ALL WITH MY ACCOUNTS. For 16 days now!!! When RAM couriers got the cards they have been promising EVERY DAY that the cards will be delivered ON THAT DAY. WHY say that the cards will be delivered on the day and nothing happens?????? I am a pensioner of 78 years old, and unable to access my accounts. I have no access to my money. Nothing. I would think that bank cards would be considered of more importance.

Unacceptable. I would not recommend RAM to anybody. My niece also had a bad experience with RAM so it seems to be a standard.

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply26 May 2021, 13:11
Official
Good day Irene.

We apologise for the delayed delivery of your parcel and the inconvenience caused thereof.

Please provide to us the tracking number for your parcel so that we can have your parcel delivered to you at the soonest possible time.

Kind regards.
IK
Irene K's update26 May 2021, 13:20
Reviewer Update
I did NOT get any tracking number. I have NO way of even knowing where to get it. This service is totally unacceptable. Why ask for my ID number? I am furious, but of course in our country bad service is the norm!!!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply27 May 2021, 08:35
Official
You need to get the tracking number from the company sending you the parcel. 

That is the only way we can be able be to locate your parcel.