East london versus Gauteng

I took my phone for repairs on the 29th March 2018. It was booked by Telom mobile express shop in Benoni. I have been given the run around by Finrite that my phone was fixed and ready for collection. when i went to Telkom express shop in lakeside mall -Benoni the phone was not received by any of the staff. i then called Finrite to track my phone. i have been informed that my phone its in East London till today i have not received my phone and i am paying for the device from March to May and also the insurance. i don't understand how the courier company can deliver the phone in East London and not Gauteng where it was collected from. chances arethat my phone has been lost between 2 provinces and no1 RAM are not addressing the matter