Drivers lie; call centre agents are ***********

Experienced the WORST delivery service from RAM this week.

I received an SMS stating that my order would be delivered yesterday (20 May) along with a tracking number to keep track of the progress on their website.

The driver arrived late afternoon, and upon seeing him through the window, I walked down one flight of stairs to meet him at the gate. By the time I got downstairs (again, just ONE flight of stairs) he had left. No phone call, no ringing the intercom, no attempt whatsoever to alert me to the fact that he had arrived. Had I not seen his van through the window, I wouldn't have even known that he had been at my house that day.

Realising that the driver was not coming back, I called the call centre. The first time I called, the phone call was ended while I was in the middle of trying to explain my issue.

The second time I called, I was told that after multiple failed attempts at calling, the driver was not contactable at the time. He agent then promised to call me back the following day at 08:00 (today) to give me an update, and that my order would be dispatched today (21 May).

Needless to say, I received no call this morning from this agent or anybody else who works at RAM.

When checking the status of my order on their website last night, the status is listed as a 'misdelivery' due to nobody being home/not being able to make contact with me. That would make sense if your driver actually made an effort to get in contact with me, but that is not the case.

I just got off the phone with another one of their call centre agents, who explained that my package would in fact not be delivered today, as I was previously promised by the agent who was meant to call me this morning, and that it will only be arriving tomorrow.

Hopefully this time it won't be the same driver who **** about trying to contact me on the first delivery date.

I am beyond annoyed! I wouldn't recommend RAM to anybody going forward. Save yourself the trouble.