DM
Dalitso M
1 reviews | Active since Feb 2022
04 Jul 2024, 19:31
Drivers lack transparency
I am anticipating to had received my package today as per sms sent out and received at 11:09 when looking at tracking system says 08:59 , Alrightie no problem . Now the boring part is I see that my package was returned to industria due to client not available on call , how so when I did not even receive any call from driver … they could have said delayed other than them lying that I was not available on call . 18:01 UNSUCCESSFULL DELIVERY IN Industria - Unavailable - Home - Address Query and contact not available t. This is soo wrong for lying , transparency is key none of this was gonna be avoided if they were honest
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Ram Hand To Hand Couriers's replyOfficial
05 Jul 2024, 08:53Dear LORRIANE MAHLANGU
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply05 Jul 2024, 08:53
Official
Dear LORRIANE MAHLANGU
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.