DRIVERS GIVING AWAY YOUR PARCELS LIKE FREEBIES, CALL CENTRE AGENTS GIVING YOU THE SILENT TREATMENT WHEN ASKED HOW THIS HAPPENED

Absolutely disgusting service. We ordered a parcel; it was out for delivery and RAM gave it so the wrong person. My husband receives a SMS and email saying that he signed for the package. Neither of us were contacted that a delivery driver had arrived or was there to deliver. I phoned customer support, and they said it would take 24-48 hours to find this parcel (by that time the person will be long gone). I asked how RAM hands over a parcel to someone who has no relation to the person to be delivered to and this lady gave me the silent treatment. She refused to say another word on the remainder of the call, she was rude from the beginning when I spoke to her. How does RAM still operate with such poor service? Giving out gifts to random strangers (*******) and treating their customers like ****. No urgency at all in rectifying the situation, just a shrug of the shoulders, silent treatment and a waiting time because the driver decided to hand out freebies. Apparently, it wasn't even signed by someone resembling our names yet on the email we received it said that my husband himself signed for it.