Driver from hell

After waiting for my parcel for over 4 weeks, my parcel came with satan himself. The driver called at 18:00 and asked for directions, from where he said he was, it is less than a 5 minute drive and on the same street as my house. When I went outside, he was still not there. I called him to ask where he was and he said he had passed and I must come out and see where he was. I responded that if he was where he said he was, he is supposed to see the house that I am directing him to. He kept arguing that he had passed and I must come to the street where he is, I refused until he drove down and he surprisingly knew where the house was.

Without greeting, he started shouting at me that I am impossible and I asked him not to shout and he said he will speak to me which ever way he wants because I think I am special and he has been delivering parcels for ages. I asked him to give me my parcel, he said I must sign and I said I will not sign, he threw back the parcel in the van and said he was leaving, at this point the neighbors had seen the altercation, they told him to give me the parcel and that I sign for it which I did.

He once more repeated that I think I am special, as other customers walk to him when he tells them where he is, I told him I cannot pay for delivery and be expected to walk for +_15 minutes to get my parcel, he responded that I did not pay him. I told him that if he has a problem with me, we can deal with it physically because I had asked him several times to stop shouting and the neighbors asked him to leave and advised that I report him, on hearing that the neighbors said I must report him, he told me that nothing will happen to him and he left shouting insults.