PShsA
Publicly Shaming horrendous service Always

1 reviews | Active since Nov 2019

19 Sept 2023, 09:53

driver collecting a return from me despite not being advised to collect a parcel from me

I am worried.

It seems that I returned the 1 jacket from Bash order B***-01 and the 1 jacket and 1 jean from Bash Order B***-01 but the RAM delivery person that called me with the *** phone number may not have a return tracking number.

Throughout last week I have been receiving deliveries from Bash via RAM couriers. Their delivery person was using the following number ***. I had received a delivery from RAM couriers earlier that Thursday morning from the following number ***. I initiated the returns on Thursday and received the following SMS along with emails confirming my return requests. I am worried.

It seems that I returned the 1 jacket from Bash order B***-01 and the 1 jacket and 1 jean from Bash Order B***-01 but the RAM delivery person that called me with the *** phone number may not have a return tracking number.

Throughout last week I have been receiving deliveries from Bash via RAM couriers. Their delivery person was using the following number *** image.png I had received a delivery from RAM couriers earlier that Thursday morning from the following number *** image.png I initiated the returns on Thursday and received the following SMS along with emails confirming my return requests image.png That Thursday afternoon I received a call from RAM couriers. Their delivery person was using the following number ***. He told me that apparently he was supposed to collect something from me so I handed over the box with the 2 jackets and 1 jean that I was returning. This was the box where I had received Order B***-01 with the 2 jackets so I think it had the OF******* tracking number on it but The tracking number on the return box may have been AAAA*** based on this link https://track.ram.co.za/t/AAAA*** and the email i received that afternoon The box was not sealed but it had my address, name and contact number on it, as well as the word Bash on it, since it was the same box I had received the 2 jackets from Bash earlier that day. I then received the email from Bash with my collections reference number COL1T***6. I also sent you an email on that day saying that I had returned the 3 items and gave you the person's number. I emailed RAM couriers but have been unable to get assistance or a response from them. Please help me track my parcel down so that I can get a refund. I tried emailing RAM but have gotten no response

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply19 Sept 2023, 14:28
Official
Good day,

Please advise which collection reference was given to you as Bash makes use of multiple courier companies for both collections and deliveries?