Don't support Le Creuset online while they use RAM Couriers

We've ordered products from Le Creuset online on the 7th of January. It was quickly and effectively handled by Le Creuset and arrived in Johannesburg at Le Creauset from Cape Town on the 9th. The goods were dispatched from Le Creuset very quickly. Then the problems started as they're using RAM couriers for their deliveries. To date RAM couldn't deliver the goods while we got messages for 3 days in a row from RAM stating it would be delivered that day without any delivery then happening. No communications from RAM whatsoever and if you trace it they state on the RAM system 'unsuccessful delivery' as if they've tried to deliver but didn't as they ran out of time. Every day I had to phone RAM, wait in the queue just to be told it's out for delivery but they can't say when. Then they ask to phone in the afternoon and they'll be able to tell the exact position of the courier. When you do at 4pm, they say sorry they can't see where the courier is as their system gets switched off in the afternoon! Why a reputable company like Le Creuset want to use such a bad company like RAM (1.3 out of 5 review by 2630 Hello Peter users) I don't know. I certainly won't support Le Creuset online again while they use RAM. After a call to Le Creuset we eventually got a call from RAM saying it will be delivered tomorrow. Really bad service. We daily use courier services and find RAM the worst. We've had a similar bad experience with RAM before when using them for urgent legal documents.