Do you have any customer service?
I was supposed to get my delivery on Tuesday as it was dispatched Tuesday morning. I phoned at about 13:00 so the call center could confirm with the driver that he was going to deliver the parcel. The driver confirmed that it would be here before 16:00. At 16:00 the parcel wasn't here so I phoned again and was told the driver was now no longer going to be able to make it he would put it as a priority for Thursday morning. Today. Now I have phoned 4 times today holding on for about 30 minutes after the phone got dropped when they did not have answers for me the last time I phoned I got placed on hold for 18 minutes and no one got back to the phone. I got told that it was sent to another warehouse. It should be dispatched tomorrow again. In the hopes that there is not too much on the truck again I might get it tomorrow. There is a HUGE difference between guaranteed Tuesday before 16:00 to hopefully Friday if they make it on time! Rain guarantees 1-3 working days for delivery after ordering. Monday was the 1st day, Tuesday was the 2nd Day, today is the 3rd working day. This is not their issue though this is a RAM issue.
Since I had to make numerous phone calls between Tuesday and today and I had to buy extra data out of pocket because my parcel was not delivered – as confirmed is RAM going to refund me for my costs?
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Replies (8)0
Replies (8)
Ram Hand To Hand Couriers's replyOfficial
17 Dec 2020, 12:32Hello Natasha.
We do apologise for the inconvenience caused and the delay in the delivery of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to arrange to have your parcel redelivered to you as promised.
Kind regards.
We do apologise for the inconvenience caused and the delay in the delivery of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to arrange to have your parcel redelivered to you as promised.
Kind regards.
Ram Hand To Hand Couriers's reply17 Dec 2020, 12:32
Official
Hello Natasha.
We do apologise for the inconvenience caused and the delay in the delivery of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to arrange to have your parcel redelivered to you as promised.
Kind regards.
We do apologise for the inconvenience caused and the delay in the delivery of your parcel.
Please provide to us the tracking number for your parcel so that we can be able to arrange to have your parcel redelivered to you as promised.
Kind regards.
's updateReviewer Update
17 Dec 2020, 12:36Rain02-***4 Natasha Bann Cell ***
's update17 Dec 2020, 12:36
Reviewer Update
Rain02-***4 Natasha Bann Cell ***
Ram Hand To Hand Couriers's replyOfficial
17 Dec 2020, 12:53The parcel tracking shows that it is out to be delivered today in Randburg. We will notify the courier to ensure that the parcel is delivered today, without fail.
We also look into the call made with the customer service agent.
We also look into the call made with the customer service agent.
Ram Hand To Hand Couriers's reply17 Dec 2020, 12:53
Official
The parcel tracking shows that it is out to be delivered today in Randburg. We will notify the courier to ensure that the parcel is delivered today, without fail.
We also look into the call made with the customer service agent.
We also look into the call made with the customer service agent.
's updateReviewer Update
17 Dec 2020, 13:02according to them it was sent to another warehouse this morning. So not to be delivered today. Maybe tomorrow. And it wasn't 1 call it was 4. I can send you the times and how long I was kept on the hold.
's update17 Dec 2020, 13:02
Reviewer Update
according to them it was sent to another warehouse this morning. So not to be delivered today. Maybe tomorrow. And it wasn't 1 call it was 4. I can send you the times and how long I was kept on the hold.
's updateReviewer Update
17 Dec 2020, 15:45Just like I suspected. I was told "We will notify the courier to ensure that the parcel is delivered today, without fail." It is just about 16:00 and still no delivery. On Tuesday I could have gone home but waited here till late for nothing. Now today the same story. This is the worst service ever. How can you not give and stick to a delivery date and time?!
's update17 Dec 2020, 15:45
Reviewer Update
Just like I suspected. I was told "We will notify the courier to ensure that the parcel is delivered today, without fail." It is just about 16:00 and still no delivery. On Tuesday I could have gone home but waited here till late for nothing. Now today the same story. This is the worst service ever. How can you not give and stick to a delivery date and time?!
Ram Hand To Hand Couriers's replyOfficial
17 Dec 2020, 21:15We have taken the matter up with the branch manger.
Apologies that the arrangement we escalated with courier support was not honoured as arranged during the day.
We will call the branch in the morning and re-arrange the delivery again.
Apologies that the arrangement we escalated with courier support was not honoured as arranged during the day.
We will call the branch in the morning and re-arrange the delivery again.
Ram Hand To Hand Couriers's reply17 Dec 2020, 21:15
Official
We have taken the matter up with the branch manger.
Apologies that the arrangement we escalated with courier support was not honoured as arranged during the day.
We will call the branch in the morning and re-arrange the delivery again.
Apologies that the arrangement we escalated with courier support was not honoured as arranged during the day.
We will call the branch in the morning and re-arrange the delivery again.
's updateReviewer Update
18 Dec 2020, 10:38***! Really? I waited Tuesday for this order the whole day. After confirmation that it would be here before 16:00 on Tuesday they never showed up. I was guaranteed delivery yesterday and waited the whole day. I have spent more than 100 Minutes on the phone regarding this order. Nothing for today yet and the update says Non-Delivery Validation! Will I ever get this router and in what state will it be after being on and of trucks daily since Tuesday? I AM LEAVING WORK TODAY AT 15:00. I am NOT waiting here the whole day again for F*** all. If you cant have it here before I go I do NOT WANT IT ANYMORE and you can stick it where the sun don't shine! I will cancel with Rain then and let them know why I am cancelling. I will also be reporting this along with proof all the call records and all the e-mails and complaints sent. To no avail. This us absolutely disgusting service.
's update18 Dec 2020, 10:38
Reviewer Update
***! Really? I waited Tuesday for this order the whole day. After confirmation that it would be here before 16:00 on Tuesday they never showed up. I was guaranteed delivery yesterday and waited the whole day. I have spent more than 100 Minutes on the phone regarding this order. Nothing for today yet and the update says Non-Delivery Validation! Will I ever get this router and in what state will it be after being on and of trucks daily since Tuesday? I AM LEAVING WORK TODAY AT 15:00. I am NOT waiting here the whole day again for F*** all. If you cant have it here before I go I do NOT WANT IT ANYMORE and you can stick it where the sun don't shine! I will cancel with Rain then and let them know why I am cancelling. I will also be reporting this along with proof all the call records and all the e-mails and complaints sent. To no avail. This us absolutely disgusting service.
's updateReviewer Update
18 Dec 2020, 13:25Is been almost 3 hours since my previous message and no feedback. No delivery either. The supposed warehouse you keep dispatching my order from is 10km from here and you can even get it right. As previously mentioned I leave at 15:00 which is not long from now as it is now almost 13:30. If my order is not here by then I will not wait here after that as I sat here the whole of Tuesday and Yesterday waiting for nothing. And if it isn't here by 15:00 don't rescheduled it as I then do not want it anymore you can take it back to Rain and tell them why. I am reporting this to the Ombudsmen. And every other place I can find to report RAM to.
's update18 Dec 2020, 13:25
Reviewer Update
Is been almost 3 hours since my previous message and no feedback. No delivery either. The supposed warehouse you keep dispatching my order from is 10km from here and you can even get it right. As previously mentioned I leave at 15:00 which is not long from now as it is now almost 13:30. If my order is not here by then I will not wait here after that as I sat here the whole of Tuesday and Yesterday waiting for nothing. And if it isn't here by 15:00 don't rescheduled it as I then do not want it anymore you can take it back to Rain and tell them why. I am reporting this to the Ombudsmen. And every other place I can find to report RAM to.