AK
Antonie K

1 reviews | Active since Jan 2026

30 Jan 2026, 22:52

Do you guys have ANY respect for people's time??

Was told on Wednesday my package would be delivered, waited the entire day at the delivery address till 6, and since the delivery stated it would be between 8-5, I left for home. 9 PM I get a call asking if they can deliver the package, I say yes, but someone else would have to receive the package. He said that's ok (and I knew it was since my message said a third party can accept if they provide a copy of their ID). He gets to the address and denies my mother the package and claims only I can receive it if I present my ID.

The next morning I decided to change the delivery address to where I would be throughout the rest of the day. I assumed my delivery would be delayed and it was. That's fine.

Friday morning, I get confirmation my package if out for delivery, address has been changed, we're set. I was sat in my living room, by my window waiting from 8 AM until 9 PM in the hopes that maybe your poor service was once again to blame and I'd be called again asking if they can deliver my package still... Nothing.

At 9 PM I check the Parcel Tracker again, as I have been doing all day. Without any messages updating me on the status, without any calls apologising for being late, nothing. "UNSUCCESSFULL DELIVERY IN Port Elizabeth - Re-attempt delivery." UNSUCCESSFUL?!? By who's fault?? I have been waiting for days.

Do you wish to ***** my entire weekend as well? I know you deliver on Saturday between 8-1 as well, so what? Must I wait on my couch till 5 PM on a saturday in the hopes that maybe RAM would be bothered to delivery my package??

This isn't the first time you guys have done **** like this (dropping off packages after 7, not notifying me of updates) but I am at my wit's end with your services and you blatant disrespect for people's time and lives.

I just hope my package isn't damaged after 4 days of being thrown about, because I swear to God...

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply04 Feb 2026, 09:00
Official
 Dear Antonie 


We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Parcel has been delivered. 
  
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 
Once again we humbly apologize and appreciate your patience and understanding.
  

 Sincerely,