DO NOT USE THEM FOR YOUR COURIER SERVICES

From: Damons, Doreen D Sent: 12 December 2017 12:56 PM To: ********** ********** Cc: ********** ********** ********** ********** Subject: Appalled!!! Importance: High

Dear Raheed Hoosen

It is with great regret that I am sending this email to you!

My reference number: PLAT 05- ********** 2 REFERS,

Since dealing with your institution it has been an absolute nightmare, after calling Kuother Abels, Kay, with a simple request to change the delivery address on Thursday, 7 December 2017, I was promised that someone will get back to confirm the arrangement for delivery, NOTHING. I called back your company the same morning when no one got back to me and was promised the same thing, feedback, NOTHING. I called back in the afternoon and requested that my address be changed, I was promised this will be done for delivery on Friday… NO SUCH LUCK!!

On Friday, I spoke to more than 1 consultant concerning delivery, the address has not been changed and again I was promised delivery on Monday, 11 December 2017, NOTHING! I then called again and requested to speak to a Supervisor, Thumi, she promised that she will get back to me in 10min.. GEUSS WHAT, YES NOTHING!! I called Thumi today, I was told that I will be transferred and she just refused to take my call….

This gives me a clear understand where the lack of ownership, responsibility and customer service is coming from, if your leaders are not displaying this, why should your consultants????

Now, my inconvenience, I work at various branches, although I am based at Fourways for now. I had to delay meetings, appointments and also waited around for your consultant to get back to me for delivery!! And after all this, I get confirmation that the package still delivered to the wrong address, who will be collecting it sure as hell will not be me!

I request that my matter is resolved with urgency at your soonest convenience no later than 3pm today. And I hope and trust that you will see the necessity to assist me in this matter also in treating me, as your client FAIRLY.