jvdb
jaco van den berg

1 reviews | Active since Aug 2009

19 May 2022, 18:22

Do NOT USE RAM COURIERS EVER!

Do NOT USE RAM COURIERS or vodacom online EVER! I upgraded through vodacom and arranged delivery at ram couriers at a specific address after 16:00,they did NOT DELIVER.... Only through repeated calls to their call centre did i discover, they only deliver before 13:00 and if your not there they WONT DELIVER AGAIN! Even though their call centre agreed to deliver at 16:00!!! THE package goes back to their warehouse and has to be released by vodacom! I then phoned ram couriers to send my phone back to vodacom so i can pick it up rather at one of there stores, i was supposed to recieve a notification of this wich i NEVER RECIEVED! WHEN WILL I RECIEVE MY UPGRADE?? RATHER NEVER USE VODACOM ONLINE OR RAM COURIERS BECAUSE they have all these policys and Procedure that they do not tell CUSTOMERS!! AND YOU NEVER RECIEVE YOUR PACKAGE!

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply20 May 2022, 09:24
Official
Good morning Jaco.

We do apologize for the experience you've had with the delivery attempt of your parcel and personnel.

Kindly note that your parcel is in our queries department awaiting confirmation from Vodacom to have the parcel returned to sender as per your request.  

Please contact Vodacom to assist with approval.