DO NOT USE DHL EXPRESS OF RAM COURIERS!!!!!

The service and justification I've received from DHL Express regarding my parcel coming from the UK that happens to be my WEDDING DRESS, has been beyond shocking and poor service delivery. I clearly stated on my delivery instructions to have the parcel delivered to my work address - Springs, Johannesburg - postal code 1559. They delivered it to NELSPRUIT!!!!! Now they don't want to assume responsibility for the poor service delivery and they are passing the blame on to RAM couriers because it the Springs area falls outside their scope. Then they are saying that my address falls under Mphumalanga. Even if it was Mphumalanga, how did they get Nelspruit first of all? Secondly I was forced to get an official document from my work to confirm that we fall under Gauteng as stated by the Municipality!!! I am being treated like a **** or I don't know what I'm doing?? I've had countless of parcels delivered by other courier companies to my work address, and all have managed to get the address right, except for DHL express/ RAM couriers!!! I spoke to Eric Mahlaela - Backline Tracing Advisor ZA | DHL Express and he provided me with every elaborate excuse he could come up! Worst of all is that his supervisor - Nosicelo Manentsa (Supervisor at the tracing department) followed the same route and tried to use every reason to try and excuse the mess up! They refused to expedite the parcel for same day delivery at their own cost!!! Bare in mind that this was THEIR mess up!!!!!

DO NOT USE DHL EXPRESS OR RAM COURIERS FOR ANY OF YOUR LOGISTICS REQUESTS!!! YOU WILL BE SO DISSAPPOINTED BY THE POOR SERVICE DELIVERY AND LACK OF TRANSPARENCY!!!