1 reviews | Active since Nov 2021
Do nor use RAM courier services
1. Asked Vodacom to make sure I am called prior to delivery so arrangements can be made on my side. This was not done 2. First call came on 4 July to say parcel is underway and should arrive in 20min. I was not at home and could not be at home in 20min. Rearranged for next day before 10am. 3. Got another call from RAM couriers still in the 4th asking if I spoke with someone and what arrangements was made. I again said i will be home on the 5th until 10am. Delivery has to happen before 10am. I was assured that instruction is noted. 4. On the 5th no delivery before 10am. 5. Called RAM couriers. I was told the following ON THEIR OWN RECORDED LINE: * no special instructions was given * no one from RAM couriers called me * RAM couriers does not make outgoing calls to customers * only if I can give the names of the ladies I spoke with on the 4th can they really know what was done/said 6. Then i spoke with a manager who said: * RAM couriers does not take special instructions * Vodacom knows this * delivery MAY happen before 12pm ZERO EFFORT TO INVESTIGATE OR TRY TO RESOLVE OR DO ANY FORM OF SERVICE RECOVERY 7. Only when prompted did he eventually acknowledge that there IS an instruction noted on my parcel, but he was quick to say that does not mean it will happen 8. Only when prompted did he say he will call the driver and call me back. He never called me back. 9. 30min later i had to call RAM couriers again. Had to repeat the whole story again. Was told that the driver was dispatched late...and that they are still not able to give me a delivery time. May be before 11h30 but probably not. They will try their best to do so quickly. But no effort to do service recovery. All i must do is wait. And this is again confirmed on their recorded line. 10. Still have not heard back from the manager who is apparently now in a meeting. 11. There is no complaints line by the way. But you can send an email. Also i now confirmed the delivery address three times on the same recorded line!
No follow-up. No calle from manager who said he will call back.
Still on hold with customer care
No follow-up. No calle from manager who said he will call back.
Still on hold with customer care
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today , unfortunately the driver was dispatched late due to unforeseen circumstances but your parcel is being prioritized right now
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today , unfortunately the driver was dispatched late due to unforeseen circumstances but your parcel is being prioritized right now
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Then i told bim that is not good enough put me on hold and call the driver and find out what that means.
I was put on hold...while on hold the driver called to say he isbon his way but not willing to say when he will arrive until prompted.
I stayed on hold to here from the consultant what his feedback was since I am not inclined to believe anything they say......THE CONSULTANT CUT THE CALL WITHOUT GIVING ME FEEDBACK.
Then i told bim that is not good enough put me on hold and call the driver and find out what that means.
I was put on hold...while on hold the driver called to say he isbon his way but not willing to say when he will arrive until prompted.
I stayed on hold to here from the consultant what his feedback was since I am not inclined to believe anything they say......THE CONSULTANT CUT THE CALL WITHOUT GIVING ME FEEDBACK.
On the paper that RAM courier had me sign the special instructions originally given to Vodacom...ie call me the day before ...is clearly printed. This is now the special instructions RAM told me they don't do and FYI did not do.
Ps still no call back from the manager as promised.
On the paper that RAM courier had me sign the special instructions originally given to Vodacom...ie call me the day before ...is clearly printed. This is now the special instructions RAM told me they don't do and FYI did not do.
Ps still no call back from the manager as promised.