1 reviews | Active since Jan 2020
Distressful, Angry and Highly Disappointed.
***-***8 :(
This is very BAD Service from the Dispatch Department here in Cape Town. Since on receiving a sms on the Monday,29th March 2021. I was told that the driver has urgent deliveries in the morning and will cover the other courier packages the afternoon. I called from the Monday, hoping and wanting to know when will be mine turn. The Client Services Consultant could never get hold of the driver because he never answered his phone and they always had to forward a message to Dispatch indicating that the driver needs to make contact.
Well, on Thursday, 1 April 2021 he called while I was on another urgent call he called twice his number:*** and on the seven times immediately returning his call within the time frame of two minutes he did not answer his call and I'm sure if I had to move to the road I would have seen him either still standing there or just driving up the road.
Now, after six day's I still don't have my parcel and I URGENTLY need it due to working from home.
I am hoping to receive my RAM parcel before the end of today because I called again this morning because the parcel is still in Cape Town and the Client Services Agent sent an email to Dispatch indicating and confirming that the parcel is still in Cape Town.
How long will I be kept captive by RAM due to not being able to fulfil my work.
Kindly contact my URGENTLY.
Kind regards, Ursula Cicilie
Apologies for the delayed delivery of your parcel and the inconvenience caused in this regard.
The branch has taken the parcel out for delivery now. You should be contacted shortly for delivery.
Kind regards.
Apologies for the delayed delivery of your parcel and the inconvenience caused in this regard.
The branch has taken the parcel out for delivery now. You should be contacted shortly for delivery.
Kind regards.
Apologies for the delayed delivery of your parcel and the inconvenience caused in this regard.
The branch has taken the parcel out for delivery now. You should be contacted shortly for delivery.
Kind regards.
Apologies for the delayed delivery of your parcel and the inconvenience caused in this regard.
The branch has taken the parcel out for delivery now. You should be contacted shortly for delivery.
Kind regards.
Kindly note I called this morning 08h24, requesting for my parcel to be delivered today and on my fourth call for today Moss answer and could get them to dispatch my parcel from your HUB, 14h34. Now, really holding onto a parcel that long was it really necessary. It's a pity I did not have a choice in the courier service but for future I will definitely not recommend RAM, Dispatch has bad customer skills.
Kind regards,
Ursula Cicilie
Kindly note I called this morning 08h24, requesting for my parcel to be delivered today and on my fourth call for today Moss answer and could get them to dispatch my parcel from your HUB, 14h34. Now, really holding onto a parcel that long was it really necessary. It's a pity I did not have a choice in the courier service but for future I will definitely not recommend RAM, Dispatch has bad customer skills.
Kind regards,
Ursula Cicilie