NS
Nyeleti S
1 reviews | Active since Mar 2024
27 Nov 2024, 11:06
Dissatisfactory service provisions
RAM, please do better. Your call center. agent staff is rude and. This morning, my queries were attended to by Bathabile who failed to assist and responded to my questions in an inappropriate manner.
You make commitments to deliver our packages on specific dates and fail to deliver accordingly. please do better.
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
27 Nov 2024, 13:52 Good day Nyeleti Sabela,
Thank you for contacting RAM couriers , We do humbly apologies for the experience you have received regarding your delivery .
We do pride ourselves with delivering exceptional service to our clients ,
Unfortunately on your second order your address was not captured properly on your service providers side, hence the delay .
The parcel is out for delivery today and we will ensure we deliver .
We assure you this will never happen again .
Thank you
Ram Management
Thank you for contacting RAM couriers , We do humbly apologies for the experience you have received regarding your delivery .
We do pride ourselves with delivering exceptional service to our clients ,
Unfortunately on your second order your address was not captured properly on your service providers side, hence the delay .
The parcel is out for delivery today and we will ensure we deliver .
We assure you this will never happen again .
Thank you
Ram Management
Ram Hand To Hand Couriers's reply27 Nov 2024, 13:52
Official
Good day Nyeleti Sabela,
Thank you for contacting RAM couriers , We do humbly apologies for the experience you have received regarding your delivery .
We do pride ourselves with delivering exceptional service to our clients ,
Unfortunately on your second order your address was not captured properly on your service providers side, hence the delay .
The parcel is out for delivery today and we will ensure we deliver .
We assure you this will never happen again .
Thank you
Ram Management
Thank you for contacting RAM couriers , We do humbly apologies for the experience you have received regarding your delivery .
We do pride ourselves with delivering exceptional service to our clients ,
Unfortunately on your second order your address was not captured properly on your service providers side, hence the delay .
The parcel is out for delivery today and we will ensure we deliver .
We assure you this will never happen again .
Thank you
Ram Management