Dissapointed.

2 unsuccessful deliveries.I had to go and look at the addresses that I wrote, realised it was my fault, called the call centre and changed my adress. Day 2 unsucsesfull delivery, I was expecting a call to ask me about my adress so I could direct the driver if he is getting lost, none of that, maybe Ram doesn't call clients. It's 17:00 and I decide to go and wassap and I find that delivery is unsuccessful. I ask to chat to an agent on wassap, wait 10 min as the system has a litany of calls. Eventually I talk to an agent and we try to find a solution, realised my adress doesn't appear on their system but I can see my adress on Google. Problem found, I punched the wrong postal code. Mistake acknowledged. It's now 17:55 and I ask the agent to check if he can see the adress from his side so we can have a solution. It's 17: 57 and I am still waiting for his response and confirmation. Next thing while I am still waiting, the time is now 18:00.." the chat has reached its limit and the chat will now be closed".. I was really dissapointed as I was hoping the agent was going to drop the call only after we find a solution.. Still haven't received my parcel and hoping to receive it soon. Please look into the way the calls are abruptly ended.. Thank you. Ref UARR7PHP