AC
Amon C
1 reviews | Active since May 2023
30 Jun 2023, 09:56
Disrespectul employee
Since the time I was promised this will be dealt with, it still continues. Who do I have to speak to to get my message across to the relevant Person at Rams Isando??? That Peter Nyembe employee is very disrespectful to the deepest core and is a representative of Rams. I want him dealt with accordingly and we are running out of patience!!!!
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
03 Jul 2023, 12:25 Good day Amon, thank you for contacting RAM HAND-TO-HAND Couriers.
My sincerest apologize for your frustrations as well as any inconvenience you may have experienced due to this incident, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers and we appreciate you bringing this to our attention.
I will escalate this to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. Please will you be so kind as to send me your tracking number so I am able to find which courier/ crew this was and resolve this matter resolved as soon as possible
Kind regards.
My sincerest apologize for your frustrations as well as any inconvenience you may have experienced due to this incident, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers and we appreciate you bringing this to our attention.
I will escalate this to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. Please will you be so kind as to send me your tracking number so I am able to find which courier/ crew this was and resolve this matter resolved as soon as possible
Kind regards.
Ram Hand To Hand Couriers's reply03 Jul 2023, 12:25
Official
Good day Amon, thank you for contacting RAM HAND-TO-HAND Couriers.
My sincerest apologize for your frustrations as well as any inconvenience you may have experienced due to this incident, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers and we appreciate you bringing this to our attention.
I will escalate this to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. Please will you be so kind as to send me your tracking number so I am able to find which courier/ crew this was and resolve this matter resolved as soon as possible
Kind regards.
My sincerest apologize for your frustrations as well as any inconvenience you may have experienced due to this incident, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. We do not condone such poor service and behavior from the couriers and we appreciate you bringing this to our attention.
I will escalate this to the respective hub manager and have management look into this matter so this kind of behavior can be called to order immediately and have those accountable disciplined accordingly. Please will you be so kind as to send me your tracking number so I am able to find which courier/ crew this was and resolve this matter resolved as soon as possible
Kind regards.