Disrespectful staff member and Poor Customer Service

I received a notification that my package is out for delivery on the 23 April. The same morning I received a call from the driver Mondli Majozi who said he was on his way and he asked if I have the RICA documents ( ID and proof of residence). I explained to him that I used a friends address for my package because the RAIN website couldn't pick my location. I said I will quickly go drop of my ID because I left my ID copy since he's on the way. He refused and told me that my package does not have a house number. As I was about to give the house number he told me he's taking my package back he then hung up as we were talking. I called him back and told him it was rude to hang up during a conversation. He didn't apologize. He told me in a rude way that won't get my order and he was not apologetic about what he did. He said my order will come the next day. A few minutes later I received a call from the RAM office by Xolile asking for the house number. I gave him the number and told him about the rude behaviour from Mondli. He said he will call me back which he never did. I spoke to Rose via web chat on the 24th following up on my order she said my order is not out for delivery. I told her the whole story she didn't respond. I then called the RAM office on 28th and spoke to Kwena who promised me I will get my order on the 29th and I asked her to escalate my complain and she said she will. Today I received a call from Joseph from RAM in Pretoria calling to confirm my address because my package is at the PTA warehouse and no longer in Isando and he didn't understand why. I still have not received my package no one is willing to help. I wrote an email to *** and no one has responded.