Dishonesty and staff that doesn't want to work

So dishonesty is the order of the day with your company?? Your delivery guy calls me today to check if I'm home he claims to be around the corner which is 5min away I confirm I'm home he and I will be waiting.. 4Hours pass no word from him I then call him to see if everything is ok and why it's taking him so long, he then claims to be stuck in traffic but I ask him how can he be stuck in traffic for four hrs when he had called me to say he was around the corner he then claimed he'll deliver as soon as the traffic is down as I'm not the first person to call him regarding him being late. Then suddenly after 17:00 I get a message that the order was not delivered due to me not being at home/available. Complete lies!!! How a company trusts you with our orders when you can lie about the most smallest of things beats me, I will be writing to them too cause the best courier company at the moment with no issues is the COURIER GUY and I see on social media that this is the thing with your company, always updating false statuses. I wish to never deal with a company that deals with you. Your guys work when they feel like it and no courtesy call to even advise that they've had a change of heart they won't be delivering my order instead they choose to lie!!!