GM
Gary M

1 reviews | Active since Jan 2025

01 Jul 2025, 17:32

Dishonest, Unrelaible, *************

I had a shipment sent out for delivery Friday 27 June 2025 as per their tracking. Waited whole day and no delivery/ no contact attempted. The same story the Monday. Another day wasted. The Tuesday I managed to get hold of the custoemr servcies team to be told uit will be delivered before COB. That was after 2pm When I enquired again at 16h45 they told me address was bad and the driver had attempted delivery but they could not verify the address he attempted to deliver to. When I further enquired they even **** and said the company was closed when they tried to deliver. Its a home address and theres always someone there.The person who assisted me Londi Selebogo advise they wll try to deliver tomorrow, Wednesday, but cannot guarentee delivery.

They are the worst courier company Ive ever dealt with. Dishonest and *************. I hope I get my shipment tomorrow after 5 days with the courier

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Replies (2)
GM
Gary M's update02 Jul 2025, 10:24
Reviewer Update
So I've had to call RAM again today after we discussed delivery today and guess what... They still have the parcel at their facility refusing for me to collect as they cant deliver today...they promised they have all the correct details and now they say it's a bad address. Again!!! Their incompetence is amazing.. Really on a level Ive never ever experienced in 30 years in logistics... Please, please people, do not do business with this company. You will be sorely disappointed
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply02 Jul 2025, 15:09
Official
Dear Gary  
 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Your parcel has been delivered successfully .