1 reviews | Active since Nov 2017
Dishonest and spectacularly bad customer service from RAM Couriers
Why does TFG Online even use your bad service? I contacted your customer service department 3 times and the people I spoke to were very rude - dropping the call on me all 3 times and not a single call back to let me know what's happening with my delivery!?
Expected a delivery, made plans to be available the entire day, and then I checked the tracker only to see this message: UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable - Home - Contact Not Available.
I have never had such disgusting service where I was **** to straight to my face.
The one guy from RAM's customer service, Xavier told me that the driver who was supposed to make my delivery was already at home. This was at 4:30 pm yesterday. On the tracker, they **** about attempting to call me. No one called me.
Please provide to us the tracking number for your parcel so that we can resolve the matter for a valid delivery attempt.
We sincerely do apologise for the experience you had with the delivery crew and the customer service agents. We will endeavour to resolve the matter to the highest possible standards for satisfaction.
Kind regards.
Please provide to us the tracking number for your parcel so that we can resolve the matter for a valid delivery attempt.
We sincerely do apologise for the experience you had with the delivery crew and the customer service agents. We will endeavour to resolve the matter to the highest possible standards for satisfaction.
Kind regards.