Disgusting service, package not delivered as promised

2 days ago I received an update my order was out for delivery I took off from.work to ensure that this is received and no one called or even came today was same issue message received order out for delivery and yet again no communication and no one came , I am.utterly disgusted as not only did I lose 2 days pay from work but when I try to chat to support on whats app or call the customer service I cant seem to get through to anyone with just automated service stating how long we in queue, the courier promise was my stuff was meant to be delivered within 2 days this is disgusting service and I dont even know when my stuff will even be received