Disgusting Service Delivery

They were supposed to deliver a parcel at my work on Wednesday. On the tracking mail, the delivery address is correct, but they went to a totally different address, and obviously could not find me??? Ye right! Why did they not contacted me on my details that is on the package?

They only phone me the next afternoon[Thursday] once, not even leaving a voicemail, and that is it.

The 3rd day [Friday], I phone them early in the morning. I eventually spoke to customer service, and then she try to put me through to parcel dept. No answer there for 10 minutes, and no refer back to customer services, I gave up and put the phone down. [I can not stay on phone for no service] I did send them a message via their website, and got confirmation with a reference number. When 2 hours later I check the tracking, it stated that I've told them to deliver on Monday! lie lie lie lie. On my mail I instructed them to deliver it today[Friday]

This is absolute the most disgusting service experience.