1 reviews | Active since Jun 2016
DISGUSTING SERVICE AND LACK OF CUSTOMER CARE.
so after a 7 week fight with Vodacom, that I still not feel like has been resolved, but that is a different story. My parcel gets handed to RAM couriers for delivery at 8h06 this morning I receive a message to say that my parcel K*** is out for delivery, at 12h23 I contact RAM Harrismith on *** to confirm that my parcel is out for delivery and it was confirmed that it is out for delivery and I was given the drivers number ***, I contacted the driver at 12h25 to confirm delivery and was promised by the driver that he will be by me shortly, by 15h04 I try to contact him again and he does not answer, at 15h36 I try to phone him again and he presses the call dead, so I try again and he does not answer, so at 15h37 I phone him again and he answers, I try to find out where he is and he tell me he will be with me in 15min with delivery, at 15h47 he phones me back to tell me does not have my parcel it is still at the hub in Harrismith, so after a whole day of backwards and forwards with the HUB and driver confirming my parcel is out for delivery and a confirmation message at 08h06 saying it is out for delivery, now suddenly my parcel is not on the van.
So I try to phone the Harrismith at 15h47 about 7 times to no answer, I then proceed to phone RAM customer care on *** and speak to Andile that places me on hold for 6 minutes and then tell me she spoke to hub and my parcel is there and not out for delivery, I then ask her why did the hub and driver and SMS confirm that my parcel will be delivered, to which I receive the answer it must have been a system error, so the driver and hub is now a system as well.
I am highly upset with my experience and the lack of care or customer service that was given by RAM and Vodacom.
And at the end of it all to receive the "system error" excuse that has become the excuse for everything in South Africa if people can't do there job is highly frustrating, and to add insult to injury I have to pay for this service!!!!!!
so lets see what the excuse tomorrow is going to be, and now they will probably take another week to deliver, because now it is weekend.......
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel will be dispatched today and we will ensure delivery takes place today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your parcel will be dispatched today and we will ensure delivery takes place today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.