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Phindile M
1 reviews | Active since May 2019
19 May 2020, 16:31
disgusting service
I have never experienced such terrible service. i was supposed to receive my parcel on Saturday 16 May 2020. I waited at my house all day but no one came, I eventually decided to to check their tracking records and to my suprise, they had logged that i was not available and that i was not reached on my phone, mind you, i never received any phone call or missed call from RAM. it is now the second day that i am making calls to them enquiring about this and i still have not had any luck. The whole lot of them are ***********, i have now lost 2 business days this week because of them, i am totally disgusted by the incompetence. Vodacom should cancel their account with them and find a better courier company
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Replies (2)
Ram Hand To Hand Couriers's replyOfficial
20 May 2020, 10:11Dear Phindile.
Thank you for bringing this to our attention and our apologies that this has happened.
We would like to rectify this for you. Please send your tracking number and best to contact number and we will endeavor to sort this out and get your package delivered to you as promised at the soonest possible time.
Thank you for bringing this to our attention and our apologies that this has happened.
We would like to rectify this for you. Please send your tracking number and best to contact number and we will endeavor to sort this out and get your package delivered to you as promised at the soonest possible time.
Ram Hand To Hand Couriers's reply20 May 2020, 10:11
Official
Dear Phindile.
Thank you for bringing this to our attention and our apologies that this has happened.
We would like to rectify this for you. Please send your tracking number and best to contact number and we will endeavor to sort this out and get your package delivered to you as promised at the soonest possible time.
Thank you for bringing this to our attention and our apologies that this has happened.
We would like to rectify this for you. Please send your tracking number and best to contact number and we will endeavor to sort this out and get your package delivered to you as promised at the soonest possible time.
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Phindile M's updateReviewer Update
21 May 2020, 10:30just so you know, my parcel was not delivered. i received a call from one of your agents saying that the driver cannot find my house, he is getting lost and he would like us to meet at KwaDabeka clinic. i rushed there and he was not there, i waited and waited and waited, he did not pitch. he then logged on the system that i was not reachable again. I honestly dont know what i need to do to get RAM to deliver my parcel. when i checked this morning, it is not even scheduled to be delivered today. i have tried so many times to phone, i am not getting any help. i am in tears with anger
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Phindile M's update21 May 2020, 10:30
Reviewer Update
just so you know, my parcel was not delivered. i received a call from one of your agents saying that the driver cannot find my house, he is getting lost and he would like us to meet at KwaDabeka clinic. i rushed there and he was not there, i waited and waited and waited, he did not pitch. he then logged on the system that i was not reachable again. I honestly dont know what i need to do to get RAM to deliver my parcel. when i checked this morning, it is not even scheduled to be delivered today. i have tried so many times to phone, i am not getting any help. i am in tears with anger