Disgusting service

I bought an expensive gift for my husband online and delivery was suppose to be done within 3 days according to the supplier, besides this, RAM updated the tracker and said Parcel not ready, when I phoned they said that they do this of the driver could not get to it, okay fine. Then I phoned them and told them the parcel needs to please be delivered before 4pm as its at my place of work and I only work until 4pm, being an expensive object I did not want anyone to sign for it. So then I phoned at 15:35 asking if the driver is going to make it before 4pm, the lady then told me yes he should be there by 10 to 4, the driver is in the area. At 4pm still no RAM, I then phoned the courier company and spoke to a Gentleman who would not give his name, but I am sure they can see it on their system, this guy then kept me on the phone for 20 minutes, telling me to relax and that I should drive home and then drive back to the office ! He then told me that the driver is in the area and will be there in 30min, now this said area only has maybe 8 streets max, with no traffic so not sure how it takes 30min, in a no traffic area. I told this said person I am leaving and they need to return the parcel to the PE hub, and if they give the parcel to anyone without showing ID I will held RAM responsible for the item, and he said to me, no because I was the one that left ? I mean really ! Note said before 4pm, two different call centre agents giving me different info. I know the exact details cannot be given out due to safety but if the note is there and you as a driver see you not going to make it, phone the person ! A person wont make arrangements if it was not necessary. Never the less very disappointed in this service, and I told him I want it Monday first thing and he said no does not work like that.. anyway they updated at 17:15 to say no one is there, this is a whole hour and 15min after given time, oh and the the times the call centre agents gave !!