1 reviews | Active since Dec 2025
Disgusting service
I have never been more frustrated at a service than I have with this company. I expected my parcel today and made provision for it to be collected by a family member while I'm at work.
After tracking my parcel it tells "Unsuccessful delivery at 4:19pm" I never received a call to inform me that they arrived. I then called customer service and explained the situation and confirmed that all my details were correct and was told that they will send the driver back. This was at 17:15. I informed my family member to wait by the door and they confirmed that they were. At around 18h30 no one has come yet and I have photo evidence that the door and front gate were wide open. At 19h00 I checked the tracking again and it process to say "Unsuccessful delivery at 19:00". NO ONE CAME. The absolute nerve to even use the same reason as the first time "No on home" is ridiculous. My family member waited up until 7pm and no one arrived yet they proceeded to state it was an unsuccessful delivery.
Your customer service team was lovely but your actual service is ****. You can't even be truthfully.
Do better.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,