KV
Kayleigh V

1 reviews | Active since Sept 2021

30 Nov 2023, 16:11

Disgusting service!

Absolutely disgusting service from Ram Couriers. From the absolute dishonesty of their drivers and complete lack of effort and calls to their pathetic call centre operators that probably get paid for blatantly lying to clients and wasting their airtime and time. Not to mention the call centre agent that had the audacity to disconnect my call after I have spent in excess of 60+ minutes trying to get hold of them to simply deliver my packages!! They are completely *********** and for some reason their managers are protected better than the president. I'm going to take this matter way further should I not receive my packages by COB and be reimbursed to the waste of my time and airtime. It's unbelievable that a company that is as big as this is so incapable of being honest and trustworthy!

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Replies (3)
KV
Kayleigh V's update01 Dec 2023, 10:27
Reviewer Update
This is absolutely ridiculous! You have a useless system. If you know this is your peak period then hire more people. Instead of hiving people expectations you know you're incapable of keeping to. My parcels were not delivered timeously because your drivers are damn ****s!! But obviously you'll try to hide behind your "peak period" *******. Instead of taking responsibility and taking your lying driver's to task and making them own up to their faults and making them deliver parcels when they have blantly ****! It's disgusting service and your ******* ratings speak for itself!
KV
Kayleigh V's update01 Dec 2023, 10:39
Reviewer Update
Both of my parcels better be delivered today before COB else I'll be taking this much further than you are prepared for. I've had enough of this run around.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply02 Dec 2023, 10:03
Official
Good day Kayleigh,

We have dispatched both parcels to be delivered for you today.