Disgusting customer service and disorganized company with a broken communication system!

I am disappointed and disgusted RAM couriers customer service. I have been waiting for my delivery since the 14th November and its 22 November now and still no package. After changing my delivery address, the driver called me on 19/11/204 to tell me he is at the address I had removed. On the same day I spoke to Them birthday who acknowledged the mistake is on their end and said the parcel would be delivered tomorrow (20/11/2024). This would be my 2nd day at home to accept my package. On the 20th I call the customer service at noon and was to my package would no longer be delivered on the day but would be delivered on yhe following day. I disputed this and requested to speak to a manager. The agent asked me to hold and while waiting on the line I heard the agen speaking to the manager and saying "she's just being difficult".. I let that slide and manager Keegan came on the line and told there is nothing they can do and cannot find any records of previousinteractions, and when he further investigated he found that I was advised by Thembi and I'm not at fault and then said he will escalate and call me back before close of business. I obviously did not get a call back and on the 21st got an sms that delivery was on its way to my home address (while I'm at work). I called again and spoke to an agent called Nhlaka. This was the worst service received as the agent disputed everything I said and was so rude and blatantly refused to have me speak to a manager. I ended the call after 20min of bein ridiculed by the young man and called back within 3min and got through to another agent who was able to send me through to a manager after I told her my story. Fortunately, I got through to Keegan again who apologized for not calling me back (which is ridiculous) and said the delivery department said they would call me. He then said he will arrange for my delivery to be on 22 November (3rd day at home waiting for delivery).

I have called the call centr once again and spoke to Amy Bester whom effortlessly picked up my previous interactions and ensured delivery will be today and that communication will be made.

I'm really disappointed by this company. It has taken more effort from myself to get my delivery.