Disgusting Customer service

Hi<br> I have never been this angry. So angry that I actually complained about a service. I ordered something online and the company uses the useless Ram Hand to Hand Couriers. Firstly, they don't deliver in a Township - I guess it is sooo dangerous. Never mind that we pay the same amount as a person whose package is delivered on their door step.<br> <br> Secondly, the day of delivery - at a community library, they don't pitch up .Nobody calls my mother, who had to take a taxi to the meeting place for a 15h00 - 15h30 delivery. at 4pm she calls me telling me that the courier didn't pitch. When I call them they tell me that they called her and her phone was off, which is a complete lie because I was checking up on her during this whole hour of her waiting. her phone was not off. So, they tell me that she has to go to the other side of the township because that's where the driver is. This means she would have to take another taxi to the place. when I asked if they can't go back to the library, I was told no.<br> <br> So, now I had to arrange another time, tomorrow 15h00 to 15h30 because they don't work on a customer's availability. it's their schedule or nothing.<br> <br> the worst service ever.