MM
Mboniseni M

1 reviews | Active since Aug 2014

05 May 2022, 14:19

Disgusting attitude and Dis-ervice

I received a message that an order

am very disappointed with this company and its representatives.

I received a call from a male person at 11:29 am for delivery from ***. I advised them I was at Builders warehouse and would be home within 10 minutes. He asked that I contact him when I make it home. At 11:38 I contacted the number advised I was almost home and a very rude lady answered and advised that I should go home and they will bring it. I advised her that I am working close to home, if she contact when delivering it will not even take 5 minutes to be home. She was very rude, and even started screaming at me when I advised her I couldn’t be always available at home due to work (within the area). The lady started arguing with me in a very rude manner, I’m so shocked from the kind of service received from these people. She screamed at me telling me that she never said I should always be home until the gentlemen took the phone and advised they have driven away, and he would contact me when they are 30 minutes away. To my surprise im now receiving an email from sibongiseni Meso advising that they tried to deliver my parcel, like when since I have been home the whole day. This is unprofessional, pathetic, disrespectful to my time. The mere fact that she even has the ***** to scream at me when I did not say anything that warrants same means a lot about this company.

I have bought a lot of things from Huawei and always have an issue when Ram delivers. I will be raising my concerns and distaste of your disgusting serve with them. If they cannot make sure my orders in the future are not delivered by someone who understands service or another reputable company, they can also say bye to my service.

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply05 May 2022, 15:37
Official
Good day 

Our sincerest apologies this is unacceptable. Please note that we do not tolerate such a behavior from any of the personnel, we appreciate you bringing this to our attention. 

This matter has been escalated to the Hub management to prevent such from occurring in he future.

We will arrange to have your delivery re-attempted tomorrow.

Kind regards.
MM
Mboniseni M's update06 May 2022, 12:19
Reviewer Update
Your apology means nothing if there is no change im behavior.

Your driver called and advised i should be home and they will deliverbin 30 minutes. 1 hour 30 minutes later i called and she said she woyld be here in 5 minutes. Its been over another hour now and she clearly understood i left mybjob to come attend to this.

Been waiting for over 2 hours 30 minutes. This is ridiculors, if she was bot coming why make me wait for hours.