Disgusted with terrible service

I received an sms this morning stating that my parcel will is "out for delivery" with the incorrect address. I called the contact centre around 8h30 and provided the correct address as well as additional information about where the parcel should be delivered. The contact centre agent told me that she'll send an email to the relevant driver/tracker people with the updated information and also stating that my delivery should be delivered before 16h00 as I am unavailable after 16h00. Around 15h00, I call to find out where the driver is, only to be told that they cannot assist with the location yet, however they will provide the driver with my contact number and state that my delivery should be before 16h00. I called again just before 16h00 to find out what's happening and I still get told the same story, so I inform the contact agent that I am not happy but I will wait till at least 16h30. I wait till 16h30, no call, no text, nothing. I just checked now to track the parcel online, only to see that it's written "Unsuccessful delivery, contact not available", yet I was not called. I am appalled at this bad service as I need the parcel ASAP!!! Honestly, I would not recommend RAM to anyone if this is the kind of service the company delivers.