Disgusted Client

Utterly disgusted by the level of unprofessionalism displayed by ram couriers!! I hope higher management reads this review!! Initially placed an order which was supposed to be delivered on Friday.. I was at fault as I did not have my temporary id document available .. the driver mentioned if I could get it shortly I could get my order.. I then went home to get my documentation.. I called up to get my order dispatched well within business hours only to be told that no drivers were available .. we then set the delivery for Monday..come today your driver phones me to ask whether I have my documentation which I clearly stated that I have my temporary id on the recorded line.. he then informs the controller that I mentioned I only had my Id copy! Please review your call recordings to verify this ! We then came to arrangement to have it dispatched shortly despite being **** to .. I go to my online tracking to find that the driver mentioned that I had no documents without even coming to the delivery address.. Being **** to as a customer is the lowest form of degradation a company can go to.. I have wasted more than R200 worth of airtime and I have call logs to verify this..I don't need apologies from any call centre agents or sympathy from your management as it does not do anything to better my situation .. I have been waiting from Friday with empty promised and to be labelled a **** as a client ! I am not only going to post this review here .. I am going to ensure that it's going on every social media platform that I currently have as this is not the first offence done by ram couriers.. I urgently request feedback as to what's going to happen next as this business is not fit to run and continue to disappoint other tax paying south African citizens like myself .. why run a business when your only aim is to disappoint your clients !! I also have screenshots as evidence to validate my claims