1 reviews | Active since Aug 2022
Disgraceful Service – Still No Package and Zero Accountability
I am beyond frustrated with the appalling service from RAM Couriers. I was promised delivery today, but as I write this, it’s the end of the day and I still haven’t received my package.
I’ve spent the entire day trying to get help — only to be met with dismissive, vague responses from two agents, Rethabile and Jacob, who showed no interest in actually resolving the issue. Their “support” was nothing more than copy-paste answers and telling me to “just wait.” Worse still, they closed my support tickets without resolving anything, clearly out of irritation from me following up.
There is zero transparency, zero urgency, and absolutely no accountability. As a customer, I’ve been left in the dark and treated as if I’m the problem for simply asking for the service I was promised.
RAM Couriers is unreliable, unprofessional, and completely unbothered by how this impacts people. Avoid them at all costs.
I work from home and have been waiting the entire day for this package — no call, no knock at the door, nothing. I have chat records proving that I was following up with RAM before and after 3pm, being told repeatedly to “just wait for a call.” That call never came because the driver never even came to my address.
To make matters worse, agents Rethabile and Jacob simply close tickets when they’re clearly irritated or don’t want to deal with the situation. RAM is hiring ****s and brushing off customer concerns with no sense of responsibility or urgency. You’re not just failing at logistics — you’re playing with your customers’ time and trust.
Avoid RAM Couriers at all costs.
I work from home and have been waiting the entire day for this package — no call, no knock at the door, nothing. I have chat records proving that I was following up with RAM before and after 3pm, being told repeatedly to “just wait for a call.” That call never came because the driver never even came to my address.
To make matters worse, agents Rethabile and Jacob simply close tickets when they’re clearly irritated or don’t want to deal with the situation. RAM is hiring ****s and brushing off customer concerns with no sense of responsibility or urgency. You’re not just failing at logistics — you’re playing with your customers’ time and trust.
Avoid RAM Couriers at all costs.
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