Disgraceful Service: 16-Day Delay and Total Communication Blackout

I am beyond frustrated with the service from RAM Couriers regarding waybill/order #BOBRM48QHB. My package was paid for on 18 April 2026, but only arrived today, 4 May. The level of incompetence is staggering: They failed to collect on the scheduled date (20th) and only did so on the 23rd.The package sat 'Out for Delivery' from 29 April until today, 4 May .I have been 'ghosted' on WhatsApp since last Thursday, and nobody answers the phones. Waiting 16 days for a delivery and being completely ignored by customer support is unacceptable. RAM has zero accountability.