Disappointing Services

I am extremely disappointed with the service I received from RAM Couriers Services regarding my recent delivery that I am still awaiting...

I was notified that my order would be delivered on Friday between 08:00 and 17:00. I made sure to be available throughout the day and regularly checked the tracking information. However, no delivery was made. Based on my previous experiences with RAM, drivers usually call ahead to confirm availability and again upon arrival. On this occasion, I received no communication at all—no call, no message, and no indication that the driver was nearby.

Later that evening, the tracking status was updated to indicate that a delivery attempt had been made but was unsuccessful. This was both confusing and frustrating, as I had been at home the entire day and no attempt was evident.

On Saturday, I contacted customer service and spoke to an advisor who assured me that the issue would be escalated and that delivery would be reattempted on Monday. Unfortunately, Monday passed with no delivery and no communication.

I have now been instructed to reschedule the delivery for the 14th, which is unacceptable. This delay has resulted in my mother not receiving her gift on time, which is very disappointing.

Overall, the lack of communication, inaccurate tracking updates, and failure to deliver as promised reflect poorly on the service. Based on this experience, I would not choose to use RAM again.