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Antoinette M

1 reviews | Active since Aug 2021

30 Mar 2022, 12:26

Disappointing service

They deserve zero rating! The worst kind of service. Vodacom shouldnt be using them. I got a call from the driver on Friday and of which i did tell him that i wasnt at home. They can deliver my package the following Monday. When i made a follow-up on Monday, my package was at the warehouse. Today i made a followup and was told my package was sent back due to lack of response. Such lies!!! Now i have to restart my application with Vodacom due to people who dont take their work seriously! Lack of accountability and so nonchalant. Vodacom will lose business because of this casual nature. So disappointing! It is such a pity that Vodacom trusts your services or was never given feedback about on how your employees represent you to customers.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply31 Mar 2022, 08:04
Official
Hello Antoinette.

Please provide to us the tracking number for your parcel so that we can be able to assist and have the resolved for delivery at the soonest possible time.

We do apologise for the inconvenience caused thereof.

Kind regards.