Disappointing Ram service for Vodacom delivery

Upgraded online with Vodacom. Was told up to 6 weeks delivery. I’m on holiday with planned outings with family but received a fantastic call from Ram at 10.30 this morning saying the delivery is ready, will I be home to receive. I said no, but will be at 4pm. I asked if someone else can accept on my behalf if they deliver it to a work address close to my home. The lady said she is sure it won’t be a problem but they will need my ID. She will confirm with the driver nd give me a call back at 11.00. I have been trying to call Ram customer care 5 times now and if I’m lucky to get through then someone answers but puts the phone down. I still have not received my call back. Still waiting and even cut my day short to be home for the delivery. Ram was supposed to send me the tracking number but try never did this either. I had to call Vodacom for my tracking number. What I thought was going to be phenomenal service ended up being a big disappointment with much frustration.