Disappointing Customer Service Experience

I am extremely disappointed with the customer service I received from Renusha at RAM. While I was explaining my concern about my parcel not being delivered as indicated in the tracking enquiries, she hung up on me mid-conversation.

What made the experience worse was her lack of apology or empathy for the situation. She spoke in a dismissive manner, as though she was doing me a favor by addressing my issue. This is completely unacceptable behavior, especially in a role that deals with customers.

I expect better from RAM, and I hope the company takes immediate steps to train their staff on professionalism and basic customer service etiquette. People like this should not be working in customer-facing roles.