Disappointed in RAM Hand to Hand Couriers

Vodacom sent communication on the 8th of October to let me know that my order has been dispatched to RAM Hand to Hand Couriers. On the 9th of October I received a text and email from RAM Hand to Hand Couriers alerting me that my order is out for delivery, I called customer care around 11am to find out what time I should expect the delivery since their website states that delivery happens between 8am and 12pm on weekends and I hadn't heard anything, I was told to give the delivery guy till 13:00-14:00. I waited!

The Delivery guy called and said he couldn't find my address, I gave him TWO address Alternatives to input into the GPS seeing as he was less than 5 minutes away from where I was from what he had told me over the phone, 5 minutes later I called him and he told me he is heading to Marshalltown and asked if I will be available on Monday, I communicated that I made plans around this delivery and was expecting it today, he said it's fine and hung up. After 10 minutes I called him and he said they were making another delivery and would call me back. I waited 20 minutes before calling again and when I did the line was cut in my ear, and when I called again the line was off.

Then I receive a notification that the delivery was unsuccessful when the delivery guy didn't even try to locate the place.

Now I must use my airtime AGAIN to call RAM Hand to Hand Couriers to set up another delivery date.

I'm very disappointed in the service I received from RAM Hand to Hand Couriers.