Disappointed customer

My husband was phoned on the 30th of July to get the delivery address as according to them the address given was wrong. He explained to the guy over the phone the address and the guy put the phone down in his ear. Didn't hear a thing from them for a whole as we were under the impression it will be delivered the 31st of July. We phoned RAM the 31st late the afternoon just to find out the guy never updated the system and they still don't have a delivery address. Which is very interesting as RAM has delivered numerous parcels for me at exactly the same address from different places as well as Vodacom parcels such as this one. Today is already the 1st and we still haven't heard a thing about the parcel. Slowly but surely getting fed-up with this poor delivery service. If Vodacom loose us as a client it will be all thanks to RAM as they are a hopeless case.