FV
Francois V

1 reviews | Active since Dec 2016

19 Jul 2020, 12:51

Disappointed - Cannot deliver in 2 weeks from Isando to Kempton Park (7km)

Ram Isando received my parcel on 4 July 2020 - still not received to date 19th!

Sent email to *** on the 7th of July - no response. Spoke to a Savion (Operations Manager?) on the 9th - promised delivery same day - no delivery Tried to phone ***) endless number of times - no answer on the other side Sent email to *** on the 15th of July - promised delivery same day - nothing Sent email to *** on the 16th of July - promised delivery next day - nothing Tracking shows: - dispatch on the 13th - RAM Misrouted - dispatch on the 14th - RAM Misrouted - dispatch on the 16th - RAM Road Closed ??? (it's 7km away, with at least 5 tarred routes, not possible!) - dispatch on the 17th - RAM Re-attempt delivery

The above is enough to be a massive detractor of RAM. My advice to other consumers is to stay away from RAM!

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply20 Jul 2020, 10:02
Official
Good day,

Please accept our sincerest apologies for the delay in delivery this far.We will investigate why the delivery was delayed and revert back to you with feedback shortly. 


Thank you 
Ram team.