MF
Muaath F
1 reviews | Active since Dec 2025
24 Dec 2025, 23:51
Disappointed
This is a formal complaint as I had something sent from Cape Town on Monday. Was told it would be 3 days and I would receive it. It arrived in Johannesburg Tuesday evening and was at the dispatch hub. The entire wednesday it stayed on the same status. I made arrangements with the shop it was supposed to be delivered to wednesday the 24th and they waited and to no avail. Their contact centre has waiting times of an hour. The shop is even willing to accommodate me on the public holidays coming up but now i dont know what to do, will they deliver on the public holidays or not. Extremely disappointed customer.
Helpful (0)
Replies (1)0
Replies (1)
Ram Hand To Hand Couriers's replyOfficial
29 Dec 2025, 08:03Dear Muaath
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply29 Dec 2025, 08:03
Official
Dear Muaath
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,