Disappointed

I signed a new contract with a new cellular network provider on the 6/03/2025. Because I was switching networks and porting my old number in, my SIM had to be blocked until I received my new phone. My new phone was picked by RAM courier on the 7/03/24 and i was told it would reach me in three days. On the 11/03/24 when tracking the parcel the driver had logged that the “school was closed”, when my delivery address was not any school. I called RAM call centre and they promised to investigate. When nobody called back I tracked again today, the 12/03/24 and found that the driver claimed he tried to deliver but no response at the gate, which is a lie as I was at home watching the gate buzzer and the telephone to ring announcing their arrival. When I called the RAM call centre again I was told the driver got hijacked and I will have to wait for an investigation to determine if my parcel was not among the “****** “ goods. I am appalled at this company’s behavior, as I need a functioning cellphone for my work, and this is a huge inconvenience for me, and the lies are just not helping