Disapointed ex employee

I worked for ram couriers for 1 and a half years i was very happy there when my wife got a job in johannesburg i asked for a transfer from cape town they came back to me and said there was no job for me in johannesburg so i had to resign hr told me they would do all my paper work for my leave and provident fund but that was the case when I got to johannesburg i contacted the barganing council to ask when my leave was getting paid out and was told i will have to come in and and sort it out i went in to joburg cbd had to do the application myself thats when i decided to phone ram to find out if they app**** for my provident to be paid out and was told i would receive my money end of jan on the 25th of january 2019 i phoned momentum to find out how far my claim was and was told they would send me an email and i was to follow the steps to resign from the fund at the end of the tutorial i was told that they would pay out in 26days so why have an hr department if they dont do their work if they had told me on the 28th of november when i resigned that i would have to do everthing myself i would have done it before i left cape town now momentum is also giving me the run around for my money which was deducted from my salary.