Despicable Service from RAM

I was expecting a parcel to be delivered on 13 April 2018. I received an sms from RAM at 08:30 saying that the parcel was out for delivery. Around 4pm I got a call from the delivery guy, Ernest, who said he was at my business park and will be making the delivery shortly. A few minutes later he called again and asked me to meet him at reception. I waited for him for 15 minutes at reception and eventually called him on his cell. He told me in an abrupt tone that he had already left because he waited for me at the building's reception, not my company's reception area, which is on the 3rd floor. My parcel was specifically addressed my company's address on the 3rd floor of the building.

Immediately, I called the RAM call centre and spoke to Jason. He assured me that he would get the driver to return to my building and deliver my parcel. I waited until 5:45pm and still no delivery. I called the call centre again and was put into the queue up until 6pm when my call was answered and then they hung up. Just in time to close the queue. RAM can check their telephony system to verify that my call was answered , and I could hear the agent typing and then dropped the call.

If that is how they treat all of their customers then their service is utterly despicable.

I'll be asking my suppliers to make use of other couriers in future.