Despicable service by Ram

I had a Rain parcel that was due for delivery on Thursday the 01st of October 2020. I called the pietermaritzburg office and advised them that the parcel needs to be delivered before 2pm. Thursday they arrive late and I had already left. Friday, I call again and advise them to arrive before 2pm, they do not even attempt delivery at all. I then call the office Friday afternoon and request to fetch the parcel myself at the Mkondeni depot. They agree. Saturday I arrive at Mkondeni and I am advised that I am not allowed to fetch the parcel myself due to Covid restrictions. Unfortunately for me, I was leaving for work (which happens to be in another Province). The gentleman at the depot that day was so rude to a point that engaging with him further would have led to me having a stroke at the level of disrespect and lack of customer etiquette. I then called the call Centre and spoke to an agent called Skhumbuzo, that one took the trophy at being rude. I am so disgusted with RAM