Delivery Nightmare - Forever New Must Change Their Courier (RAM)

Review to detail the completely unacceptable experience with my recent online order from Forever New due to the logistics service provided by RAM Hand-to-Hand Couriers. My parcel was originally scheduled for delivery on Monday, 1st December 2025. It is now Friday, 5th December , and the parcel has still not arrived. This four-day delay is highly inconvenient. The service provided by RAM Couriers is genuinely terrible, making it impossible for customers to resolve delivery issues: WhatsApp Chatbot: I attempted to contact them via WhatsApp, but the "service" is a useless, untested chatbot that simply returns a message stating "no action" when queried about the delay. Landline/Call Centre: The landline is unusable. I was placed on hold for long periods only to be immediately disconnected (the call hangs up) as soon as I reached the front of the queue. This leaves customers stranded with no way to communicate or resolve a critically delayed delivery. Forever New, you need to urgently review your choice of logistics partner. The poor service from RAM Couriers reflects directly on your brand. I am severely dissatisfied with the end-to-end purchasing experience because of this courier. I expect better service and a reliable delivery system when shopping with a premium brand.